FAQ

SHIPPING

Where do you ship?
We are shipping within New Zealand and Australia.

How long will my order take to arrive?
Orders are packed with care and dispatched within 1-2 business days. Delivery time will depend on your location. Shipping information will be sent to you.

RETURNS & EXCHANGES

Can I return or exchange my order?
All sales are final - please choose with care.

What if something arrives damaged or incorrect?
Let us know right away. We will make it right.

SIZING

How do I choose my size?
Our socks are available in two sizes for a more refined fit. If you're between sizes or prefer a snug feel, we recommend sizing down.
Available in EU 35-40 & EU 40-45

PRODUCT CARE

How do I care for my SOLHÆ socks?
Wash at 30°C or below. Avoid bleach, tumble drying, dry cleaning, and ironing to maintain grip quality and fabric integrity.

SOLHÆ socks are a blend of 80% cotton, 15% polyester, and 5% spandex.

ORDERS

Can I update my shipping address after checkout?
If your order has not been packed yet, we can update the address. Please reach out as soon as possible.

My order hasn't arrived. What should I do?
Send us a message and include your order number. We'll track it down for you.

PAYMENTS

What payment methods do you accept?
We accept major cards, Shop Pay, PayPal, and AfterPay.